Privacy Policy – Buchan Caves Hotel

1. About Us

Buchan Caves Hotel Pty Ltd
Address: 49 Main Road, Buchan VIC 3885
Phone: 03 5155 9203
Email: (Hotel enquiries email/contact form details)

This policy explains how we collect, hold, use and disclose personal information when you book or visit the hotel, dine with us, or interact with our marketing and communications.

2. Personal Information We Collect

We collect personal information necessary to deliver hospitality services, including:

  • Contact and identification details (name, phone, email)

  • Booking details and preferences

  • Service and event participation information

  • Payment details (handled by secure third-party providers)

  • Website interaction data (cookies, browsing information)

Sensitive information will only be collected with consent where necessary.

3. How We Collect Your Information

We collect personal information:

  • Directly when you make enquiries or bookings

  • Through our website and social media pages

  • From third parties (payment processors, reservation systems)

We inform you of the purpose of collection at or before the time your information is collected.

4. Use of Personal Information

We use your personal information to:

  • Manage bookings and provide services

  • Communicate promotions, offers, events (if you have opted in)

  • Improve our food, beverage and accommodation experiences

  • Comply with legal or regulatory obligations

Your information will be used only for purposes communicated to you or permitted by law.

5. Disclosure and Overseas Transfers

We may disclose personal information to:

  • Service providers (reservation software, payment gateways)

  • Legal and regulatory authorities as required

If information is likely to be disclosed overseas, we will disclose this and seek your consent where practicable.

6. Security and Retention

We take appropriate measures to secure personal information against misuse, loss or unauthorised access. We retain personal information only as needed for the purposes outlined.

7. Access and Correction Rights

You can request access to the personal information we hold about you and ask for corrections. We aim to respond to these requests promptly and fairly.

8. Complaints Handling

If you believe your privacy has not been respected, please contact us for resolution. If unresolved, you can lodge a complaint with the OAIC.

9. Policy Updates

We will update this privacy policy as our practices or legal requirements change, and notify you by updating this page.